1 Welcome Call Replay

1 Evolution of Business Owner 2 Business Structure 3 Ownership Levels 4 Org Chart

1 Communication Tools 2 Slack Set Up 3 Team Meetings 4 Communication Processes 5 Company Priorities

1 Q&A Call 1 Replay

1 Introduction 2 Project Naming & Organization 3 Business As Usual 4 Setting Up a Recurring Task 5 Setting Up a Project Workflow 6 Project Planning 7 How to Create a Project Plan 8 Project Kickoff 9 Project Debrief 10 Project Management System Set Up 11 Best Practices 12 Project Manager Responsibilities 13 Quality Control

1 Workload Management & Team Utilization 2 Workload Balancing

1 File Organization 2 File Storage Setup Sharing & Permissions

1 Q&A Call 2 Replay

1 Intro Video 2 Inbox Management Overview 3 Support Inbox Setup 4 Customer Support Management 5 Customer Support Triage Form Set Up

1 Systemizing Your Business 2 Customer Journey & Mapping Out Systems Needed 3 Creating Systems & Delegating Systems Creation 4 Systems directory 5 Maintaining Systems & Systems Culture

1 Q&A Call 3 Replay